SULLIVAN
SULLIVAN
Design leadership that moves people and businesses. Bringing clarity, sparking delight, and driving results.
Design leadership that moves people and businesses. Bringing clarity, sparking delight, and driving results.
I'm Richard Sullivan, a London-born, New York–based design leader blending hands-on craft with strategic vision. I've built teams, shaped platforms, and led product experiences at FARFETCH, Microsoft/Skype, Sky, and The Guardian, from early-stage startups to post-IPO scale.
I'm Richard Sullivan, a London-born, New York–based design leader blending hands-on craft with strategic vision. I've built teams, shaped platforms, and led product experiences at FARFETCH, Microsoft/Skype, Sky, and The Guardian, from early-stage startups to post-IPO scale.
I'm Richard Sullivan, a London-born, New York–based design leader blending hands-on craft with strategic vision. I've built teams, shaped platforms, and led product experiences at FARFETCH, Microsoft/Skype, Sky, and The Guardian, from early-stage startups to post-IPO scale.
Experience
Experience
TheGuarantors
TheGuarantors
Led a team of design and research redesigning the core experiences including the renter journey, boosting conversion by double-digit. Restructuring the team, introduced new rituals, and positioning design as a key partner to all business units.
As Design Director, led design and research to redesign core experiences, including the renter journey, driving an 18% conversion lift. Restructured the team, introduced new rituals, and positioned design as a strategic business partner.
FAREFTCH
FAREFTCH
Scaled multiple teams from Series F to IPO and beyond, led the design experience of a global rebrand, and led experience design launches of FARFETCH BEAT, Beauty, Fabric and many other programs, driving double-digit GMV growth and contributing to $4.2B GMV.
Scaled multiple teams from Series F to IPO and beyond, led the experience design of a global rebrand, and product launches of FARFETCH BEAT, Beauty, Fabric and many other programs, driving double-digit GMV growth and contributing to $4.2B GMV.
Microsoft/Skype
Microsoft/Skype
Explored AI chat for cross-device experiences, introduced account-free group meeting links years ahead of Zoom, and cut support tickets by 27% through a help experience redesign.
Explored AI chat for cross-device experiences, introduced account-free group meeting links years ahead of Zoom, and cut support tickets by 27% through a help experience redesign.
Sky
Sky
Designed the Sky Q mobile experience, enabling seamless cross-device viewing and helping drive a 10% lift in viewing as the platform reached 2.5M homes.
Designed the Sky Q mobile experience, enabling seamless cross-device viewing and helping drive a 10% lift in viewing as the platform reached 2.5M homes.
The Guardian
The Guardian
Delivered a fully responsive, mobile-first global platform relaunch reaching 100M+ monthly readers and driving a 35% YoY traffic lift.
Delivered a fully responsive, mobile-first global platform relaunch reaching 100M+ monthly readers and driving a 35% YoY traffic lift.
Designed interactive exhibits for K.A.CARE in Riyadh, including a central touch-table and large LED displays with real-time, updateable content to engage visitors.
Designed an interactive exhibit centre piece for King Abdullah City for Atomic and Renewable Energy in Riyadh, including a central touch-table and large LED displays with real-time, updateable content to engage visitors.
Designed interactive exhibits for K.A.CARE in Riyadh, including a central touch-table and large LED displays with real-time, updateable content to engage visitors.
Skype
Skype
Directed design for Skype.com, Skype To Go, and Skype Number during rapid growth from 276M to 521M users, helping Skype become the world’s largest provider of international voice traffic with 33B cross-border minutes in 2008.
Directed design for Skype.com, Skype To Go, and Skype Number during rapid growth from 276M to 521M users, helping Skype become the world’s largest provider of international voice traffic with 33B cross-border minutes in 2008.
What people say
Richard doesn't just solve design problems — he identifies business opportunities through design thinking. His strategic advocacy and leadership delivered measurable impact on our core business metrics and long-term growth strategy.
Kelly Kowal
COO BBC
Sully came with positive can-do attitude that was inspiring and infectious with his team. Great skills, thinking conceptually at high level, setting direction and strategy, and very practically and precisely on the details and craft.
Steve Pearce
VP Design Monday.com
Richard is an amazing creative leader and always incredibly generous with his ideas and partnerships. Always wanting to find the best ways of working and driving for a high bar of creative output.
David Sheldon-Hicks
Founder Territory Studios
What people say
Richard doesn't just solve design problems — he identifies business opportunities through design thinking. His strategic advocacy and leadership delivered measurable impact on our core business metrics and long-term growth strategy.
Kelly Kowal
COO BBC
Sully came with positive can-do attitude that was inspiring and infectious with his team. Great skills, thinking conceptually at high level, setting direction and strategy, and very practically and precisely on the details and craft.
Steve Pearce
VP Design Monday.com
Richard is an amazing creative leader and always incredibly generous with his ideas and partnerships. Always wanting to find the best ways of working and driving for a high bar of creative output.
David Sheldon-Hicks
Founder Territory Studios
What people say
Richard doesn't just solve design problems — he identifies business opportunities through design thinking. His strategic advocacy and leadership delivered measurable impact on our core business metrics and long-term growth strategy.
Kelly Kowal
COO BBC
Sully came with positive can-do attitude that was inspiring and infectious with his team. Great skills, thinking conceptually at high level, setting direction and strategy, and very practically and precisely on the details and craft.
Steve Pearce
VP Design Monday.com
Richard is an amazing creative leader and always incredibly generous with his ideas and partnerships. Always wanting to find the best ways of working and driving for a high bar of creative output.
David Sheldon-Hicks
Founder Territory Studios